Payments and Billing

How do I change my PayPal payment method?
The easiest way to do this is to 'resubscribe' with us with your new payment information. All you need to do is follow the directions below.  ...
Sun, 30 Aug, 2015 at 9:03 PM
How do I cancel my subscription temporarily?
If you are enrolled in our monthly plan, you can unsubscribe during the times you know you will not be teaching (such as the Summer) and then resubscribe wh...
Mon, 2 May, 2016 at 1:03 PM
How to Subscribe and Set Up Payment
At any time during or after your trial, you can subscribe to the Sub Sidekick service. A subscription will allow you to use Sub Sidekick beyond the fr...
Sun, 30 Aug, 2015 at 7:41 PM
Can I pay with credit/debit card instead of PayPal?
Yes you can pay with credit/debit card instead of PayPal if you prefer. To do this, you'll still want to follow the steps to subscribe (as detailed her...
Mon, 13 Apr, 2015 at 7:27 PM
Will I be charged during the summer?
Yes, as long as you are actively enrolled in Sub Sidekick, you will continue to be billed automatically even over the summer.  However, if you are enr...
Tue, 12 May, 2015 at 12:16 PM
Why Is My Account Inactive or Suspended?
1) Is your account showing as Inactive or Suspended?   Often times licenses go inactive when there's a payment issue of some type (possibly PayP...
Tue, 12 May, 2015 at 6:15 AM
Updated PayPal, but Sub Sidekick Account Is Still Inactive/Suspended
Usually an account expires when PayPal tries to make a payment on your behalf and can't for some reason (most likely due to an expired credit card, etc...
Mon, 12 Oct, 2015 at 1:33 PM
Payment Questions and Refund Policy
If you have a billing or question about PayPal, please submit a new ticket to our support team. We will be happy to review your account and make any adjustm...
Wed, 13 May, 2015 at 1:08 PM
Why Am I Being Double-Billed?
There are usually two possibilities of why you might receive two bills for our service: 1) PayPal sent you a double notification accidentally. We can...
Wed, 21 Oct, 2015 at 8:46 PM