How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Getting Audio Alerts on the Computer
Setting up a Free 14 Day Trial
Settings: Substitute Teaching Account, Alert Preferences, Filters, and Profile
How To Subscribe After Your Trial
Downloading and Using the SubSidekick App
View all 10
Substitute Service Tips and Tricks
Frontline Absence Management (formerly AesopOnline®) Substitute Teacher Tips, Tricks, and Secrets
Why Sub Sidekick?
What are the advantages of Sub Sidekick over Jobulator™?
Why Sub Sidekick?
Frequently Asked Questions
The Launch Job Alerts window is not working
What's the fastest way to accept a job?
How come Sub Sidekick didn't notify me of a job?
Why am I not getting alerts?
iPhone, iPad, Android, Blackberry, Mobile Cell Phone, and Tablet Support
View all 24
Can I Access Multiple School Districts At One Time? (How To Create a Multi-District Pin)
Why can't I add my Aesop® substitute account?
I forgot my password. How do I reset it?
How do I know if Sub Sidekick is checking for jobs for me?
Does Sub Sidekick work in my school district?
View all 12
Payments and Billing
How do I change my PayPal payment method?
How to Subscribe and Set Up Payment
Can I pay with credit/debit card instead of PayPal?
Will I be charged during the summer?
Why Is My Account Inactive or Suspended?
View all 7
Contacting Sub Sidekick Support
Does Sub Sidekick provide phone support?
Getting The App
How Do I Download the SubSidekick App?
How To Choose: Text Message Alerts or the App?
What Devices Will The App Work On?
How Do I Get The App To Send Me Notifications?
How Do I Accept A Job On The App?
Why Did I Not Receive A Certain Job On My App?
How Do I Hide Jobs On My 'Available Jobs' List?
Why Is There a Job On My App That Is No Longer On My Substitute Service Website?
View all 8
Contact Us & Support Help
Contact SubSidekick Support on the Mobile App
How Do I Take a Screenshot and Send a Photo to SubSidekick Support?
Accessing your sub-service site from the app
Help Desk Software
by Freshdesk Support Desk