Substitute Accounts

Modified on Tue, 22 Aug, 2023 at 2:29 AM

How Do I Add My Substitute Account?

Before SubSidekick can alert you to available jobs, you must enter your substitute teaching account details in the SubSidekick app or website! This additional step is required before SubSidekick can send you alerts for substitute jobs. Please follow these instructions to get started:

  1. Open the SubSidekick app or website.
  2. Tap the Settings tab and then tap the Substitute Accounts option.
  3. Find the (plus) icon in the upper corner and tap it to add a new account.
  4. Choose the appropriate substitute Service that your school district uses.
  5. Select your District:
    • If your service is Frontline Absence Management, then choose USA for all USA school districts or Canada for all Canada school districts.
    • If your service is ReadySub, choose ReadySub for all districts.
    • If your service is SubstituteOnline or atrieveERP, choose the name of your School District from the list*.
  6. Enter your login credentials:
    1. If your service is Frontline Absence Management, then enter your Phone # and Phone PIN**.
    2. If your service is ReadySub, SubstituteOnline, or atrieveERP, then enter Subsitute Username and Substitute Password.
  7. Tap Done.

Once the account is added, don't forget to setup your alert preferences in the Alert section of your Settings.

*If you can't find your school district, reply to this email with a request to add your district.


**If you normally login with a username and password, you can obtain your phone credentials (phone # and phone PIN) by logging into Frontline Absence Management and then going to your Preferences > Phone Credentials. If the option is not available, try requesting your PIN via email.


Can I Access Multiple School Districts At One Time? (How To Create a Multi-District Pin)

Yes, you can access multiple school districts at a time with Sub Sidekick! You first will need to make sure your substitute service account is set up properly to manage multiple districts, and then add that new information to your Sub Sidekick page as well.

 

For Frontline Absence Management (Aesop) Users:

Aesop wants users to create a 'multi-district' pin whenever you have more than one Aesop account. It will cut down on confusion for you and for them when searching and accessing jobs. It's a simple process and once you've created it on the Aesop site, just send us the new 6-digit pin you create, and we will update your Sub Sidekick page accordingly. This allows you to see both districts on the same log-in on your Aesop page by just using ONE pin from there on out. It also allows our server's searches for your account to be more streamlined as well. 


1) Create a Multi-District Pin on Aesop: You will need to log in to your Aesop page to do this. On your Aesop home page, go to 'Preferences,' and then select 'District List.' If Aesop recognizes you as a sub that works for multiple districts, a screen should pop up that looks like this:
Creating a multiple district pin allows you to unite your Aesop access for all of the districts for which you work.
Please select a six-digit numeric pin to proceed
New Multiple District Pin:
Confirm Multiple District Pin:
Create your new pin and select 'create' when done. If this screen does not pop up, you'll want to contact your Aesop district coordinator to help you set up your pin. This contact person can be found on your Aesop page by clicking the "Questions" link in the top right hand corner. 
 
2) Add Districts on your Aesop page: Once the pin is created, go back to your Aesop district list and click 'add districts' to add as many additional districts as you would like. 

3) Add your new Multi-District Pin to SubSidekick: To add your multi-district pin to Sub Sidekick, open the SubSidekick app or website and tap the Settings tab and then the Substitute Accounts option.
  1. Tap the impacted substitute account from the list to update the password.
  2. Enter your new password used to access your substitute account and view available jobs.

*For additional information on accessing multiple districts through Aesop, you can also visit The Aesop Learning Center's article on Using Aesop as a Multi-District Sub.
 
For Other Users (SubFiner, SmartFindExpress, etc...):

If you have multiple substitute accounts and your school district does not provide a multi-district PIN then you can individually add each account


How Do I Update My Substitute Account Phone / Username or Password / PIN?

Visit your substitute service website, where available job absences are posted and test your login and password. Ensure that you can successfully log in before proceeding. Next, open the SubSidekick app or website and tap the Settings tab and then the Substitute Accounts option.


If your PIN / Password has changed:

  1. Tap the impacted substitute account from the list to update the password.
  2. Enter your new password used to access your substitute account and view available jobs.
If your Phone # or Username has changed:
  1. Tap the impacted substitute account from the list.
  2. Tap the Delete Account button to remove the substitute account.
  3. Find the (plus) icon in the upper corner and tap it to re-add the impacted account with new login credentials.
  4. Choose the appropriate substitute Service that your school district uses.
  5. Select your District:
    • If your service is Frontline Absence Management, then choose USA for all USA school districts or Canada for all Canada school districts.
    • If your service is ReadySub, choose ReadySub for all districts.
    • If your service is SubstituteOnline or atrieveERP, choose the name of your School District from the list*.
  6. Enter your login credentials:
    1. If your service is Frontline Absence Management, then enter your Phone # and Phone PIN**.
    2. If your service is ReadySub, SubstituteOnline, or atrieveERP, then enter Subsitute Username and Substitute Password.
  7. Tap Done.


Still Need Help?

If you have any questions or need additional assistance, simply email use at support@subsidekick.com with the following information and our support team can get your account up and running!


District Substitute Job Website (page you log into for jobs): www._____
Substitute ID #/Username:
PIN/Password:
District & State:
Would you like text message alerts or app alerts?
If text alerts, include cell phone number:
If app alerts, follow these instructions to install the app.


Does SubSidekick Support PESG, Kelly, ESS, Teachers on Call?     

Sub Sidekick supports multiple variations and customizations of the Frontline Education Absence Management (Aesop®) online system. The following versions are supported:

  • Aesop® USA (All School Districts)
  • Aesop® Canada (All School Districts)

Aesop® licensed by:
  • Dutchess BOCES Substitute Calling Service
  • EduStaff
  • Kelly Educational Staffing - Kelly Automated Scheduling System (KASS)
  • Professional Education Services Group (PESG)
  • Rachel Wixey & Associates
  • Renhill Group Inc
  • Source4Teachers - Educational Staffing Solutions (ESS / S4T / SAMS)
  • Substitute Teachers Service (STS)
  • Substitutes Any Time - A Kelly Services Company
  • SubTeachUSA
  • Teachers On Call (TOC) - A Kelly Services Company

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article