Taking a Screenshot

Modified on Sun, 13 Aug 2023 at 09:50 AM

If you are having an issue or a concern about your SubSidekick app, it is helpful for our support team to see exactly what's going on with your app when you contact us. A screenshot of exactly what the screen looks where you're experiencing the problem will help us investigate the issue and help you as quickly as possible.

If you are unsure how to do this, you can visit http://www.take-a-screenshot.org/, or you can use these quick reference guides below for the iPhone & Android:

1) iPhone:

2) Android:

Once you have the screenshot, you'll be able to attach it to your support ticket by either submitting a ticket directly on the app (see how to do this here), or by visiting our website and submitting a ticket there. 

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